Frequently Asked Questions

about Incuentro and our online social skills classes

We believe in an inclusive community where connections matter. We welcome learners from diverse backgrounds, locations and with various learning needs. We appreciate feedback and will continually strive to update and improve our services based on your suggestions. We ask that all participants assume good will even if things go wrong! Be patient, kind and helpful. We will respond as quickly as possible to issues that arise. We hope you are thrilled to finally find what you need to know!
We do not require a diagnosis, however, most of our students are considered on the autism spectrum, have ADD/ADHD, social anxiety, depression or other special needs. Our students have trouble making and keeping friends, but are motivated to make friends. They need boundaries, filters and coping skills and are motivated to participate in online social skills classroom discussions.
Each participant in our program will have varying results, in part due to individual motivation and focus on the social skills lesson topics presented. We highly encourage parents, caregivers, or staff to further assist with generalizing skills through active practice in daily life. Social skills training is an all-day, every day adventure! Parent coaching videos complement the live lessons.
Simply put, you need a computer, tablet or smart phone with a camera, and good internet connection. You need an Incuentro account and a ZOOM account. You need an email that you check regularly. Here are more details for those who like specifics: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
Our curriculum is developed and written by a Licensed and Board Certified Behavior Analyst who is also a special educator with other 15 years of teaching experience. We teach social skills using evidence-based strategies and best practice. Our lessons are based on a 4-step principle: 1. Describe the skill 2. Model the skill 3. Practice the skill 4. Immediate feedback Lessons are age-appropriate and developmentally appropriate according to the class selected. Please see course descriptions for further details.
Our teachers are experts in their fields. Many hold advanced degrees. Please see their bios for full descriptions.
Be on time, ready to learn, and always considerate of your teacher and classmates. Your class is as great as you make it - be prepared, participate, and stay focused! If you don't understand, feel free to ask! Good candidates can sit and attend to a 45 minute class. For younger students, parents may need to sit beside them to assist.
Please know that we record all live sessions. Please don't behave badly - it will be on video. We value your privacy. Recordings are restricted for customer service, teacher training, quality control and compliance purposes. We will warn and remove or unenroll learners who (in our sole discretion) are disruptive to the Incuentro learning environment.
We know life is complicated and want you to be happy. Refunds will be cheerfully processed per the following: a) Full refund within 24 hours of purchase, until the course begins, b) If you withdraw within 14 days of the class start date, you will be refunded the balance of class fees, c) If you withdraw after 14 days of the class start date your class fees are non-refundable, d) If Incuentro cancels a course, you will receive a full refund, e) In rare instances, if a single class is canceled, you will be refunded the prorated cost of the individual class, f) If you miss a class, you are not entitled to a refund (at not time will a teacher provide a one on one makeup session), g) If a student is not a good fit in a class, teachers may transfer you to another section of the same class with your consent.

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